Here are some examples of my work.
DriverIQ
Dashboard confusion
Leveraging user jobs-to-be-done and design principles to alleviate dashboard confusion via quick UI updates
Uber DriveScape
Dashcam dissatisfaction
Addressing concerns of a weak user-product fit, as well as feature gaps
Liberty Mutual
Call-to-action Banners
Enabling self-servicing to move claims forward while providing a claim status, as to reduce phone-tag and increase customer satisfaction
Liberty Mutual
Cataloging stolen goods
Significantly reducing completion time via process automation, while enabling mobile access for claim supports
Ask me about my other work:
Product management: Roadmaps, OKRs, strategy
Research operations: Repository, process, templates
Data: Dashboard creation, data analysis